SmallBizGenius Analysis
Decluttr receives generally positive reviews for its easy-to-use platform and quick payment processing. However, some customers report issues with receiving accurate pricing and timely payments.
Category Breakdown
Scores based on analysis of 96 recent reviews
Ease of Use
9.0/10Many reviewers praise Decluttr for its user-friendly app and straightforward process. They appreciate the ease of scanning items, printing prepaid shipping labels, and receiving quick payments, with one reviewer stating, "The process is strait forward, transparent, and fast."
42 reviews mention thisPayment Speed
8.0/10A significant number of reviewers highlight the fast payment processing. Customers often mention receiving their funds within a week of shipping their items, as one reviewer noted, "Very quick processing and payment."
30 reviews mention thisPricing and Value
5.5/10Several reviewers express concerns about receiving lower offers than expected. Some compare Decluttr's prices unfavorably to competitors, with one reviewer stating, "They pay half the price of competitors like back market."
25 reviews mention thisCustomer Service
7.0/10Some reviewers praise Decluttr's customer service for resolving issues quickly and fairly. Examples include handling lost shipments and payment discrepancies, with one reviewer noting, "They immediately filed a claim and reimbursed me. The process was handled quickly and fairly."
15 reviews mention thisPayment Issues
4.0/10A number of reviewers report problems with receiving payments, including delays and incorrect bank details. Some claim they were not paid for shipments despite providing correct information, as one reviewer stated, "You haven’t paid me for two shipments saying you have."
12 reviews mention thisPros & Cons
What Customers Love
"Decluttr was so easy to use - it's fantastic."
"Fast and easy. Have used this app several times. Love it!"
"The free mailing is fantastic."
"Great customer service. After my return shipment was lost in transit for over three weeks, I alerted the company. They immediately filed a claim and reimbursed me."
"Scanning DVDs and CDs worked well, as was printing the label for sending via UPS."
Common Complaints
"Expect Prices Of your items to cost much lower"
"You haven’t paid me for two shipments saying you have."
"Once again these scammers claim items have incorrect barcode even after i provide them with photographic proof."
"you don't seem to take enough of the items that I am interested in selling like books."
"After delaying the requested return of my MacBook Air by several days, Decluttr sent it back (they also offered <10% of their online estimate, but that isn't the issue)."
Common Questions About Decluttr
Answers derived from customer review patterns
Is Decluttr legit and trustworthy?
Decluttr is generally considered a legitimate platform for selling used electronics and media. Many reviewers report positive experiences with the ease of use and quick payment processing. However, some users have reported issues with lower-than-expected offers, payment delays, and discrepancies in item verification. While the majority of transactions appear to be smooth, it's important to be aware of these potential downsides before using the service.
Based on 45 reviewsDoes Decluttr have good customer service?
Customer service experiences with Decluttr appear to be mixed. Some reviewers praise the company's responsiveness and helpfulness in resolving issues such as lost shipments and payment problems. These customers report that Decluttr addressed their concerns quickly and fairly. However, other reviewers express frustration with customer service, particularly regarding payment delays and disputes over item condition. Therefore, customer service quality may vary depending on the specific issue and representative.
Based on 15 reviewsIs Decluttr worth it for small business owners?
For small business owners looking to dispose of unwanted electronics or media, Decluttr can be a convenient option. The platform's ease of use and free shipping are attractive features. However, small businesses should be aware of the potential for lower offers and payment delays, which could impact their bottom line. It's recommended to compare Decluttr's offers with other buyback programs and consider the time and effort saved by using Decluttr's streamlined process.
Based on 10 reviewsWhat is Decluttr's payment process like?
Decluttr typically offers payment via PayPal or direct deposit. Many reviewers report receiving their payments quickly, often within a week of shipping their items. However, a significant number of users have experienced payment delays or issues, including non-payment and incorrect bank details. It's advisable to double-check payment information and contact customer service promptly if any problems arise. Some reviewers suggest that payment issues are more common with larger or more complex orders.
Based on 30 reviewsHow accurate are Decluttr's initial price quotes?
Decluttr's initial price quotes can be a point of contention for some users. While the scanning app provides an estimate, the final offer may be lower after Decluttr inspects the items. Some reviewers feel that the grading process is subjective and that their items are undervalued. It's important to manage expectations and understand that the initial quote is not a guarantee of the final payment amount. Comparing prices with other buyback programs can help determine if Decluttr's offer is competitive.
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